Why is the total price shown including taxes and service costs?

On Eventfrog, the total price of a ticket is always shown including all applicable taxes and service costs. If the event organiser passes the service costs onto the ticket buyer, these costs will already be included in the price shown. The info icon next to the price transparently displays the original ticket price set by the event organiser. This gives ticket buyers a clear overview of the pricing and allows them to see the final price they will pay.

An example of a price indication on Eventfrog when passing service costs on in the Pro package:

Legal basis

This procedure is based on the legal requirements of the Price Disclosure Regulation (PBV; SR 942.211)

According to Article 3 paragraph 1 PBV, suppliers must indicate the actual price to be paid in Swiss francs, which includes all public charges passed on to the consumer - in particular VAT - as well as all other surcharges that cannot be freely selected. This ensures price clarity and protects consumers from misleading price information.

Important aspects of the price indication regulations:

• The total price must include all taxes, fees and non-optional surcharges.
• The price must be easily recognisable, clearly legible and clearly allocated.
• The price must not be misleading and must not contain any hidden fees.

What does this mean for event organisers?

As an event organiser, you first set your preferred ticket price on Eventfrog. If you use the Pro package, you can decide whether the service costs should be passed on to the ticket buyers. Eventfrog then ensures that the legally required total price is displayed correctly and transparently. This gives both you as the event organiser and your ticket buyers a clear and comprehensive price structure.