Can I cancel my order?

Cancellations can only be made by the organiser, as the purchase contract is between the organiser and you as the ticket buyer. However, event organisers are not obliged to accept your cancellation request. They can also reject it or even deduct the cancellation costs from your refund.

If you wish to cancel, please contact the organiser directly.

Alternatively, you can call up the event and click on «Contact organiser». A contact form will then open with which you can send an enquiry to the organiser.

Do I have the right to cancel my order?

Event tickets are generally excluded from the fourteen-day cancellation and return policy. As soon as your ticket order has been confirmed via Eventfrog, you are legally bound. You agree to the acceptance and immediate payment of the tickets ordered.

If you would like to exchange or cancel your tickets, you can request the cancellation from the organiser as described above.

Cancellation of the event

If you cancel an event with a «money-back guarantee», you will automatically receive a full refund of the ticket price and do not need to take any further action.

If the cancelled event does not have a «money-back guarantee», you will find all further steps in the cancellation info mail. Depending on the event organiser's decision, there are two options:

1. Automatic refund: On behalf of the event organiser, the ticket price will be refunded directly to your original means of payment.
2. Manual refund: The event organiser handles the refund themselves. In this case, you will be asked by email to send your bank details to the event organiser.

Please read the event cancellation information email carefully and follow the instructions described there.