Help area for ticket buyers, organisers and all interested visitors

Questions about the event or ticket?

If you need to change your order or cancel your ticket, have questions about the location or event details, your event organiser will help you directly.

Contact your event organisers

Questions about the purchase process?

If you have any questions about the purchase process, payment methods or the app, the fastest way to find help is in the section for ticket buyers.

Help for ticket buyers

Questions about event management?

Find the answers to the most frequently asked questions when creating or promoting your event. We support you by phone and email.

Help for event organisers

More questions?

We are happy to help.

Hotline in Switzerland: +41 62 588 04 50

Our telephone support is available Monday to Friday from 10:00–12:00 and 14:00–17:00.
Telephone support for organisers is included in the Plus and Pro package.

On weekends and holidays, urgent enquiries will be answered by email.