Help centre overview Help centre for ticket buyers

Buying process

Buying tickets

How can I buy tickets? How secure is ordering and paying on Eventfrog? Why have I been charged by Eventfrog? What is the 3D-Secure code and why is it requested? Why are events not always sorted by date when searching? Why have I not received a ticket? Why can't I add certain tickets to my shopping basket? Are there public pre-sale points for Eventfrog tickets? Can I order as a guest on Eventfrog? Why is the total price shown including taxes and service costs?

Payment methods

Which payment methods does Eventfrog offer? How do I buy tickets by prepayment? How can I pay with PayPal? How do I remove a payment method?

Invoice

How do I receive a statement for my ticket purchase? I have accidentally deleted the order confirmation. What should I do now? Why have I not received a purchase receipt with VAT? How do I receive a VAT-compliant invoice for my ticket?

Codes, promo codes and access keys

How can I use vouchers, discounts and access keys?

Receive tickets

What shipping methods are available for tickets? How does the purchase order confirmation look like?

Buyer details

Why is data requested multiple times even though I have already entered it in my account and profile?