How do I receive a VAT-compliant invoice for my ticket?

In principle, a VAT-compliant invoice receipt can only be issued by the service provider itself, i.e. in this case by the event organiser. Eventfrog offers event organisers the option of entering their VAT number and the corresponding tax rate in their account. Once this has been done, a corresponding receipt is automatically created and made available to you in the order confirmation and in the customer account.

What happens if no VAT number has been entered?

If the event organiser has not entered a VAT number, the order confirmation and the ticket are considered to be receipts for the order. An additional VAT-compliant invoice document cannot be created in this case, as Eventfrog does not act as a service provider and therefore cannot show VAT.

What can I do if I need a more detailed receipt?

For a detailed invoice showing VAT, please contact the event organiser directly. You can find information on how to contact the event organiser in our help section:
👉 Who can I contact if I have questions about the event?

Can my address information be changed?

We are not allowed to make any address changes to invoice documents, as the order confirmation is based on the data entered at the time of the order. This information is final as it forms the basis of the contract.