Why do I need to provide my email address (and address)?

If you buy a ticket through Eventfrog, your email address will be used as the login name for your account.

Eventfrog uses this email address to send you important notifications about your event or account, such as:

• Order confirmation
• Notifications from the event organiser (e.g., updates regarding the event)
• Password recovery: If you forget your password for your Eventfrog account, you can use this email address to reset it.

Additionally, you can manage your tickets digitally through your account. This gives you access to your tickets anytime and anywhere – whether via the Eventfrog app or on your browser.

Why is my address also requested?

If the event organiser has not enabled Express Checkout, your address will be requested in addition to your email address. This serves several purposes:

1. Invoice issuance:
   In many cases, event organisers require your address to issue a legally compliant invoice.

2. Contact in case of issues:
   Should any issues arise (e.g., refunds or booking queries), your address provides an additional way to contact you.

3. Legal requirements:
   In some countries or regions, collecting the address may be necessary for tax or legal reasons.

4. Personalised tickets:
   Some event organisers use the address for personalised tickets or as part of the entry check to ensure tickets are only used by authorised individuals.

The address is only requested when it is necessary for the above reasons. Your data will, of course, be securely handled in accordance with our privacy policy.