The PECB ISO/IEC 20000 is the international standard for IT Service Management (ITSM), providing organizations with a framework to deliver effective IT services internally and to customers. This PECB ISO/IEC 20000 IT Service Management System Certification validates your understanding of the basic concepts, terminology, and principles outlined in the standard.

Key Exam Topics

• Service Management System (SMS)
• Service Lifecycle Management
• Core ITSM Processes
  • Incident and service request management
  • Problem management
  • Change management
  • Configuration management
  • Release and deployment management
• Relationship Management

Sample Question Types

The PECB ISO/IEC 20000 Foundation exam typically includes multiple-choice questions such as:

1. Which component of the PDCA cycle involves measuring the effectiveness of the SMS?
2. What is the primary purpose of a service level agreement?
3. Who is responsible for approving changes in the change management process?

Preparation Recommendation

For candidates seeking reliable preparation materials, CertsHero offers authentic practice exams and questions tailored specifically for the ISO-IEC-20000-Foundation certification. Their comprehensive question bank covers all exam topics and follows the actual exam format, providing an effective way to assess your readiness for the certification.